Question 1

How do I book?

Accepted Answer

Choose a service, then pick a day, time, and therapist. You can book as a guest, with no account needed.

Question 2

Which massage should I book?

Accepted Answer

Not sure? Book a 60-minute massage and tell your therapist your goals. Choose 90 minutes if you want full-body work plus extra time on problem areas.

Question 3

Do you accept insurance for massage?

Accepted Answer

Yes, we accept Blue Cross Blue Shield, Providence until the end of the year, and Moda starting January 1, 2027.

Question 4

How do I cancel or reschedule?

Accepted Answer

Use the Cancel button in your booking confirmation email, or go to My Account , sign in with the email you booked with, and open My Schedule. To reschedule, cancel and book a new time, or call us at (503) 650-6494 and we’ll move it for you. Please give us 48 hours notice (see the cancellation policy below).

Question 5

What is your cancellation policy?

Accepted Answer

We require a 48 hours cancellation notice before your appointment. If you cancel within 48 hours of your appointment time, you will be charged 50% of the appointment cost. If you no-show or cancel your appointment within 24 hours, you will be charged 100% of the appointment cost.

Question 6

Should I buy a pack or a membership?

Accepted Answer

If you enjoy a massage about once a month, a membership offers savings on every monthly visit, plus 5% off additional appointments. If you visit more frequently or prefer flexible scheduling, a package of 3, 5, or 10 massages lets you save while booking at your own pace. You can also share your package with friends and family.

Question 7

Where do I park?

Accepted Answer

Ample street parking is available along Willamette Falls Drive.

Question 8

Can I share my memberships and packages with family?

Accepted Answer

Monthly massage memberships and packages may be shared with family members of your choosing. Yoga memberships are not able to be shared.

Question 9

Do I have to provide my credit card when booking?

Accepted Answer

When booking online, you will be prompted to authorize a credit card to have on file – it does not charge you at this time. This is for safeguarding against late cancellations and no-shows. However, if you do not wish to have your credit card on file, you may call us to book instead – (503) 650-6494

Question 10

What is your fax number?

Accepted Answer

Our fax number is (541) 585-1164.

Question 11

Can I put my membership on hold?

Accepted Answer

Yes! Both yoga and massage memberships can be put on hold – whether you’re on vacation, out of town, or any other reason. Call or email us to do this.

Question 12

Can we collaborate for a workshop?

Accepted Answer

Absolutely! We are always seeking and encouraging new workshop ideas. If you have a practice that you would like to share, please email or call us to plan it out!

Question 13

Are we in the same room for couples massage?

Accepted Answer

Yes! Couples massages take place in our largest treatment room, with two massage tables and two massage therapists so you can enjoy your sessions together. If you prefer separate rooms, please let us know when booking.

Question 14

Do you have Bikram yoga?

Accepted Answer

Technically, yes. Our "Bikram" yoga class is called Heated 26&2, at a slightly lower temperature (102°F) than the average Bikram class which is 105°F.

Question 15

How do you keep rooms clean?

Accepted Answer

Your comfort and well-being are a priority. Each treatment room has an air purifier and is thoroughly cleaned between sessions. We disinfect massage tables, bolsters, door handles, and other frequently touched surfaces, and clean the floors. Freshly laundered sheets and blankets are provided for every client.

Frequently asked questions